Support
At Dempak, our commitment does not end with delivery. We offer a comprehensive technical support ecosystem designed to ensure your packaging machinery maintains maximum operational efficiency throughout its lifecycle.
Response Times
Committed to the continuity of your production, we offer priority technical support with guaranteed response times of less than 24 hours.
Preventive Maintenance
Customized programs to extend the service life of your Dempak equipment, minimizing unscheduled downtime and optimizing performance.
On-Site Repair
We send our specialized engineers directly to your plant to resolve complex technical issues with original spare parts.
Request Assistance
Complete the form to receive priority technical support from our specialized team.
Technical FAQs
What is the guaranteed response time?
We offer an initial technical response in less than 4 business hours and on-site assistance within 24-48 hours depending on the geographical area.
How do I request original spare parts?
You can request them through the technical support form or by contacting the email address direccion@dempak.com.mx directly.
What does preventive maintenance include?
It includes deep technical cleaning, sensor calibration, lubrication of moving components, and industrial control software updates.
Do you offer remote technical support?
Yes, our state-of-the-art machines allow for remote diagnostics to resolve software issues immediately.
What is the estimated lifespan of the equipment?
With proper preventive maintenance, Dempak machinery is designed to operate with high efficiency for over 15 years.